H&R Block: I had trouble with the taxcut online service so...
A H&R Block customer review by GetHuman user ~disappointed77018 from November 26th, 2017
Background on ~disappointed77018's case
GetHuman: ~disappointed77018 - can you tell our other H&R Block customers when your case took place?
~disappointed77018: Yup. It was evening, on November 23rd.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows ~disappointed77018 a list of common H&R Block problems)
~disappointed77018: "Track a Tax Return" was why I was trying to call.
~disappointed77018's review of H&R Block customer service
GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disappointed77018: I had trouble with the taxcut online service so i went to a local branch. The rep i spoke with basically didn't give a **** and got me a negative **** return where i was wondering why i only got a *** return where i normally get about ****. I made my exit and went and reviewed my settings and ended up with around *k at home. **** service. ***** on **th in houston. thanks.
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
~disappointed77018: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disappointed77018: I'd give them a five out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
~disappointed77018: For that I would say one out of five.
GetHuman: And finally- any advice for other H&R Block customers?
~disappointed77018: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disappointed77018 taken from his H&R Block customer service problem that occurred on November 23rd, 2017.