H&R Block: Inquired about my case, as I have not been cont...
A H&R Block customer review by GetHuman user GetHuman-167152 from November 14th, 2017
Background on GetHuman-167152's case
GetHuman: GetHuman-167152 - can you tell our other H&R Block customers when your case took place?
GetHuman-167152: Yeah. It was afternoon, on November 5th.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-167152 a list of common H&R Block problems)
GetHuman-167152: "Track a Tax Return" was why I was trying to call.
GetHuman-167152's review of H&R Block customer service
GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-167152: Inquired about my case, as I have not been contacted within three days of opening, as I was told. This agent told me it would be a while longer, but she would have someone call me soon. Case not closed, and no other info available. You still owe me $***.**!
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
GetHuman-167152: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-167152: I'd give them a one out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
GetHuman-167152: For that I would say five out of five.
GetHuman: And finally- any advice for other H&R Block customers?
GetHuman-167152: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-167152 taken from his H&R Block customer service problem that occurred on November 5th, 2017.