H&R Block: I have gone to H and R Block for over ** years...
A H&R Block customer review by GetHuman user ~madjax19 from November 3rd, 2017
Background on ~madjax19's case
GetHuman: ~madjax19 - can you tell our other H&R Block customers when your case took place?
~madjax19: Yes I can. It was middle of the night, on October 27th.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows ~madjax19 a list of common H&R Block problems)
~madjax19: "Ask For Tax Help" was why I was trying to call.
~madjax19's review of H&R Block customer service
GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~madjax19: I have gone to H and R Block for over ** years. This will be my last year unless I hear it changes. I have always felt the fees where a little steep, but I paid them, I had options to get my return fast, and I could call and find out where it was in route. This year I paid $***.** for your fee. I was told I would have it by the **th. All paperwork SAYS *-** days. I was NOT told that. If I check on it, I am told the IRS accepted my return and it will be *-** days. I do NOT see the value of me giving you $***.** at all. I think Amscot will take care of me next year. Again over ** years!
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
~madjax19: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~madjax19: I'd give them a one out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
~madjax19: For that I would say four out of five.
GetHuman: And finally- any advice for other H&R Block customers?
~madjax19: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~madjax19 taken from his H&R Block customer service problem that occurred on October 27th, 2017.