H&R Block: I just did my taxes at H & R Block in Norristow...
A H&R Block customer review by GetHuman user ~Amy from November 26th, 2017
Background on ~Amy's case
GetHuman: ~Amy - can you tell our other H&R Block customers when your case took place?
~Amy: Sure. It was morning, on November 20th.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows ~Amy a list of common H&R Block problems)
~Amy: "Refund a Charge" was why I was trying to call.
~Amy's review of H&R Block customer service
GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Amy: I just did my taxes at H & R Block in Norristown, PA with Rebecca Postell. She was very proud and dismissive. My tax was very simple, she hardly took one hour to do it. When I called her on the phone to ask some questions, she had no time to talk to me and sounded very irritated like she had other more important taxes to do and she could not wait to hang up. I left few messages for her but she never returned my calls. When I came in to sign the papers by appointment, I was told to wait for ** minutes as she was finishing some other taxes. She scrolled down the pages on the computer very fast and talking at the same time as if I should know taxes as well as her to understand quickly. Worst part was her exorbitant charges! My tax line items were almost the same as last year yet she charged me $*** this year, up from $*** last year without any explanation. The problem with tax preparers is that once you hand in your W-* and ****, you are captive and cannot go to any other prepare
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
~Amy: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Amy: I'd give them a one out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
~Amy: For that I would say three out of five.
GetHuman: And finally- any advice for other H&R Block customers?
~Amy: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Amy taken from his H&R Block customer service problem that occurred on November 20th, 2017.