H&R Block: The automated message while on hold says, "If t...
A H&R Block customer review by GetHuman user ~OverTaxedPhoneLine from November 15th, 2017
Background on ~OverTaxedPhoneLine's case
GetHuman: ~OverTaxedPhoneLine - can you tell our other H&R Block customers when your case took place?
~OverTaxedPhoneLine: Yes. It was morning, on November 14th.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows ~OverTaxedPhoneLine a list of common H&R Block problems)
~OverTaxedPhoneLine: "Refund a Charge" was why I was trying to call.
~OverTaxedPhoneLine's review of H&R Block customer service
GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~OverTaxedPhoneLine: The automated message while on hold says, "If the IRS rejected your return due to incorrect AGI or PIN, just do this..." Well, I did that and I am still getting rejected for the same reason. The IRS.GOV phone number is more responsive. I am still on hold... Used TaxCut * HR Block for years. NO MORE! The other "fix" for my issue is to open my T** return file from last year. Well, I have a new computer now. I have a new phone number * different address. Got the software and my T** file. The CD wants me to pay for it AGAIN prior to install. This *****. You are losing customers! Where's that TurboTax software?
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
~OverTaxedPhoneLine: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~OverTaxedPhoneLine: I'd give them a five out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
~OverTaxedPhoneLine: For that I would say two out of five.
GetHuman: And finally- any advice for other H&R Block customers?
~OverTaxedPhoneLine: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~OverTaxedPhoneLine taken from his H&R Block customer service problem that occurred on November 14th, 2017.