I went in to do my taxes at the H&R Block in Tu...
A H&R Block customer review by GetHuman user ~ea cuts from November 20th, 2017
Background on ~ea cuts's case
GetHuman: ~ea cuts - can you tell our other H&R Block customers when your case took place?
~ea cuts: Yes. It was evening, on November 11th.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows ~ea cuts a list of common H&R Block problems)
~ea cuts: "Can't Login" was why I was trying to call.
~ea cuts's review of H&R Block customer service
GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ea cuts: I went in to do my taxes at the H&R Block in Tucson, Az on broadway and pantano. I met with micheal and he seemed to be new but on the H&R block web site it said he has * years of experience. He just read of all the questions from the screen and when ever I asked a question he had to look it up because he did not know the answeres. When it was all said in done the cost was $***.**. I have never felt so ripped off in my life. I wish I had just done gone the Turbotax way. I will never go to H&R Block again.
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
~ea cuts: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ea cuts: I'd give them a one out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
~ea cuts: For that I would say two out of five.
GetHuman: And finally- any advice for other H&R Block customers?
~ea cuts: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ea cuts taken from his H&R Block customer service problem that occurred on November 11th, 2017.