H&R Block: My husband and I had our taxes prepared at H&R...
A H&R Block customer review by GetHuman user ~HulkMom from November 9th, 2017
Background on ~HulkMom's case
GetHuman: ~HulkMom - can you tell our other H&R Block customers when your case took place?
~HulkMom: Yes. It was afternoon, on November 1st.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows ~HulkMom a list of common H&R Block problems)
~HulkMom: "Refund a Charge" was why I was trying to call.
~HulkMom's review of H&R Block customer service
GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~HulkMom: My husband and I had our taxes prepared at H&R Block in Alexandria, VA Landmark Mall. We requested to Rapid Refund RAL. Well to make a long story short, We have been waiting for our check and today I found that the check was sent to the wrong office, then after it was forwarded to our office. They lost the check, I asked the why the couldn't void the original check and was told that the person did not know how to print a check. I filed a complaint with the corporate office and was told that it could take up to * days to get a call back. Meanwhile, I am waiting for the manager to call me back regarding this major screwup. Needless to say we will NEVER use H&R Block again. And hopefully we will get our money soon.
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
~HulkMom: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~HulkMom: I'd give them a one out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
~HulkMom: For that I would say two out of five.
GetHuman: And finally- any advice for other H&R Block customers?
~HulkMom: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~HulkMom taken from his H&R Block customer service problem that occurred on November 1st, 2017.