H&R Block: On the phone for **min *. Now I'm explaining wh...

A H&R Block customer review by GetHuman user ~hrblock using scamware from November 27th, 2017

Background on ~hrblock using scamware's case

GetHuman: ~hrblock using scamware - can you tell our other H&R Block customers when your case took place?
~hrblock using scamware: Sure. It was middle of the night, on November 18th.
GetHuman: Did you reach out to H&R Block, and if so, how?
~hrblock using scamware: I used the 800-472-5625 number I found for on the GetHuman H&R Block customer phone number page I was on: H&R Block Customer Service Phone Number
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows ~hrblock using scamware a list of common H&R Block problems)
~hrblock using scamware: "Refund a Charge" was why I was trying to call.

~hrblock using scamware's review of H&R Block customer service

GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hrblock using scamware: On the phone for **min *. Now I'm explaining where the screwed up and got caught trying to scam money from me, by charging more than advertised. So next year they can Improve their abilities to deceive. They should pay me for that ** min i waited, * telling them what went wrong, so they can improve their skimming ways!!!
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
~hrblock using scamware: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hrblock using scamware: I'd give them a one out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
~hrblock using scamware: For that I would say two out of five.
GetHuman: And finally- any advice for other H&R Block customers?
~hrblock using scamware: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hrblock using scamware taken from his H&R Block customer service problem that occurred on November 18th, 2017.

H&R Block

1.57 of 5 stars | 256 reviews

~hrblock using scamware's H&R Block Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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