H&R Block: Terrible experience, never again

A H&R Block customer review by GetHuman user GetHuman-michalll from December 1st, 2017

Background on GetHuman-michalll's case

GetHuman: GetHuman-michalll - can you tell our other H&R Block customers when your case took place?
GetHuman-michalll: Yes I can. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman-michalll: I used the 800-472-5625 number I found for on the GetHuman H&R Block customer phone number page I was on: H&R Block Customer Service Phone Number
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-michalll a list of common H&R Block problems)
GetHuman-michalll: "Track a Tax Return" was why I was trying to call.

GetHuman-michalll's review of H&R Block customer service

GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-michalll: Terrible experience, never again
GetHuman: Can you tell the rest of us a bit more from what happened on 11/22/17?
GetHuman-michalll: Our tax preparer retired so we decided to try H&R Block. We brought our previous years taxes, our mileage, donations, information on my home office, etc. The woman didn't look at any of it. She basically filled out an online form, charged us $***, and then filed our taxes wrong. They got kicked back because she transposed my first and last name. I had cashed out an IPERS account since I lost my job and we needed to pay bills, and of course they took **% since I'm before retirement age. She told me to call IPERS and tell them there was a hardship and see if they would give my **% back, which made no sense to me but I did it. The customer representative at IPERs was very confused, saying that should be my tax preparer's job when filing. This was such a terrible experience for us that we will never use H&R Block again.
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
GetHuman-michalll: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-michalll: I'd give them a three out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
GetHuman-michalll: For that I would say four out of five.
GetHuman: And finally- any advice for other H&R Block customers?
GetHuman-michalll: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-michalll taken from his H&R Block customer service problem that occurred on November 22nd, 2017.

H&R Block

1.57 of 5 stars | 256 reviews

GetHuman-michalll's H&R Block Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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