H&R Block: We had a appointment with a location in Bowling...
A H&R Block customer review by GetHuman user ~Candie from November 20th, 2017
Background on ~Candie's case
GetHuman: ~Candie - can you tell our other H&R Block customers when your case took place?
~Candie: Yes. It was middle of the night, on November 11th.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows ~Candie a list of common H&R Block problems)
~Candie: "Refund a Charge" was why I was trying to call.
~Candie's review of H&R Block customer service
GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Candie: We had a appointment with a location in Bowling Green, ky...at the time of our appointment the lady we had the appt with just walked out of the office and said she would be back...she never returned....we were already upset with her cause she called and canceled our appt from the day before...we only had a certain amount of time to do our taxes thats why we made a appt...she had no reason to just walk out of the office when she had * clients waiting for her...what is the deal with this...we are very upset and will probably never return to H$R Block....
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
~Candie: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Candie: I'd give them a two out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
~Candie: For that I would say five out of five.
GetHuman: And finally- any advice for other H&R Block customers?
~Candie: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Candie taken from his H&R Block customer service problem that occurred on November 11th, 2017.