H&R Block: no response after over * hour hold time. Do not...

A H&R Block customer review by GetHuman user ~Former long term HR Block cust from November 27th, 2017

Background on ~Former long term HR Block cust's case

GetHuman: ~Former long term HR Block cust - can you tell our other H&R Block customers when your case took place?
~Former long term HR Block cust: Yes. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to H&R Block, and if so, how?
~Former long term HR Block cust: I used the 800-472-5625 number I found for on the GetHuman H&R Block customer phone number page I was on: H&R Block Customer Service Phone Number
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows ~Former long term HR Block cust a list of common H&R Block problems)
~Former long term HR Block cust: "Can't Login" was why I was trying to call.

~Former long term HR Block cust's review of H&R Block customer service

GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Former long term HR Block cust: no response after over * hour hold time. Do not waste your mobile minutes time on this company. Ridiculous. Get better customer service from outcall foreign representatives.
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
~Former long term HR Block cust: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Former long term HR Block cust: I'd give them a three out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
~Former long term HR Block cust: For that I would say one out of five.
GetHuman: And finally- any advice for other H&R Block customers?
~Former long term HR Block cust: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Former long term HR Block cust taken from his H&R Block customer service problem that occurred on November 23rd, 2017.

H&R Block

1.57 of 5 stars | 256 reviews

~Former long term HR Block cust's H&R Block Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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