H2O Wireless: Effective September **, ****, H*O Wireless' LIV...
A H2O Wireless customer review by GetHuman user ~LMMAgb from November 20th, 2017
Background on ~LMMAgb's case
GetHuman: ~LMMAgb - can you tell our other H2O Wireless customers when your case took place?
~LMMAgb: Yes. It was morning, on November 17th.
GetHuman: Did you reach out to H2O Wireless, and if so, how?
GetHuman: And which of these common H2O Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~LMMAgb a list of common H2O Wireless problems)
~LMMAgb: "Change plan" was why I was trying to call.
~LMMAgb's review of H2O Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's H2O Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LMMAgb: Effective September **, ****, H*O Wireless' LIVE CHAT Applet(https:**www.h*owirelessnow.com*contactUs) was *excellent* in helping me get the PUK* Code for my Samsung SGH-A***(now irretrv'ly. lost--and thus replaced twice--with a not-yet-network-connected newly-overhauled SGH-A*** this past Feb. *, and earlier with a 'stopgap' SGH-A***V that's served me well--since Dec. **). Unlike LIVE CHAT, my direct calls to customer-service(*-***-***-****) to *promptly* get help with settings and other issues for those or *any* other mobile phones have repeatedly proved fruitless--of more than seven fruitless calls, all save three that resulted i entry into 'well-run loops' of automated-answering-and-query-re-routing-service prompts and 'phone-*call-*trees'* and the balance that led to apparently *Asian* Indian non-native speakers of English who had only somewhat-drastically-less trouble understanding me than I did them. Today, however,*all* means of getting in touch with them have proven themselv
GetHuman: Let's quantify your experience contacting H2O Wireless. On a scale of 1 to 5, how easy is it go get help on a H2O Wireless problem?
~LMMAgb: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LMMAgb: I'd give them a three out of five on communication.
GetHuman: And what about H2O Wireless's ability to quickly and effectively address your problem?
~LMMAgb: For that I would say one out of five.
GetHuman: And finally- any advice for other H2O Wireless customers?
~LMMAgb: Call them early in the day or late. Don't forget any personal or account information you might need for H2O Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LMMAgb taken from his H2O Wireless customer service problem that occurred on November 17th, 2017.