H2O Wireless: I purchased a $**.** plan and only got phone se...
A H2O Wireless customer review by GetHuman user ~Frustrated from November 20th, 2017
Background on ~Frustrated's case
GetHuman: ~Frustrated - can you tell our other H2O Wireless customers when your case took place?
~Frustrated: Yup. It was morning, on November 17th.
GetHuman: Did you reach out to H2O Wireless, and if so, how?
GetHuman: And which of these common H2O Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated a list of common H2O Wireless problems)
~Frustrated: "Cancel service" was why I was trying to call.
~Frustrated's review of H2O Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's H2O Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated: I purchased a $**.** plan and only got phone service on **-**-**. Called customer service and they responded that tech was going to call me back. After me calling them every day, I was able to get my phone to work email and text o. *-***-**. The tech that configured my phone and I discussed not getting the service that I paid for. He suggested calling customer service and discussing a refund or adding time to my phone. After* attempts and about * hours of waiting, there is no supervisor or floor manager at the call centers. I talked to Eric in New Jersey, Stephanie in Texas and a woman that would not identify herself in Atlanta. The final result is that they have my money and I am stuck with not getting what I paid for. Everybody I talk to has a foreign accent and are very hard to communicate with. I think this is intensional to steal your money. My H** phone number is ***-***-****. My email is *****@***.com. This is the sorriest excuse for customer service. Give them your
GetHuman: Let's quantify your experience contacting H2O Wireless. On a scale of 1 to 5, how easy is it go get help on a H2O Wireless problem?
~Frustrated: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated: I'd give them a one out of five on communication.
GetHuman: And what about H2O Wireless's ability to quickly and effectively address your problem?
~Frustrated: For that I would say three out of five.
GetHuman: And finally- any advice for other H2O Wireless customers?
~Frustrated: Call them early in the day or late. Don't forget any personal or account information you might need for H2O Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated taken from his H2O Wireless customer service problem that occurred on November 17th, 2017.