H2O Wireless: It has been the worst experience ever to deal w...

A H2O Wireless customer review by GetHuman user ~John from November 27th, 2017

Background on ~John's case

GetHuman: ~John - can you tell our other H2O Wireless customers when your case took place?
~John: Yeah. It was evening, on November 18th.
GetHuman: Did you reach out to H2O Wireless, and if so, how?
~John: I used the 800-643-4926 number I found for on the GetHuman H2O Wireless customer phone number page I was on: H2O Wireless Customer Service Phone Number
GetHuman: And which of these common H2O Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~John a list of common H2O Wireless problems)
~John: "Setup service" was why I was trying to call.

~John's review of H2O Wireless customer service

GetHuman: So how would you sum up your experience for GetHuman's H2O Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~John: It has been the worst experience ever to deal with such incompetent, unprofessional, and to simply put it illiterate customer service representatives. I just wonder if the company has ever done any quality control check on its services provided by it representatives. It's simply annoying to talk to them. They don't understand you. They couldn't get my number transferred from my old service provider to their company in * days. The wait time and the conversation that I had with these folks were my nightmare. Please, don't waste your time and resources by seeking out services from this incumbent service provider
GetHuman: Let's quantify your experience contacting H2O Wireless. On a scale of 1 to 5, how easy is it go get help on a H2O Wireless problem?
~John: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~John: I'd give them a two out of five on communication.
GetHuman: And what about H2O Wireless's ability to quickly and effectively address your problem?
~John: For that I would say three out of five.
GetHuman: And finally- any advice for other H2O Wireless customers?
~John: Call them early in the day or late. Don't forget any personal or account information you might need for H2O Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~John taken from his H2O Wireless customer service problem that occurred on November 18th, 2017.

H2O Wireless

2.38 of 5 stars | 101 reviews

~John's H2O Wireless Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like H2O Wireless, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with H2O Wireless in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!