H2O Wireless: My phone started not dialing out and saying eme...
A H2O Wireless customer review by GetHuman user ~fred from November 25th, 2017
Background on ~fred's case
GetHuman: ~fred - can you tell our other H2O Wireless customers when your case took place?
~fred: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to H2O Wireless, and if so, how?
GetHuman: And which of these common H2O Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~fred a list of common H2O Wireless problems)
~fred: "Change plan" was why I was trying to call.
~fred's review of H2O Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's H2O Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fred: My phone started not dialing out and saying emergency calls only and acting stupid about **:** pm sat night and after about * hrs of trying I finally got though to a Spanish lady that hung up on me.SO I STARTED ALL OVER AGIN till I got a man from the middle east some where that told me he would fix the problem, and all I had to do was to hang and turn the phone off and turn it back on again.Then it would work and if not to call him back. which not only did it not work it now tells me I have to reload it, and it will not call out at all not even ***,nothing and now they want me to pay to reload it again,(NOP)!All it says is (call end) or (emergency calls only). Then I tried a land line where when I put in my no* I was told it was not a valid no* and (I should call *** from my phone)WHICH BY NOW WE AII KNOW THAT THIS DOSE NOT WORK.so it has been * *** hrs with no help and no way to get any because if the cell NO* is not showing up and there is no option to talk to a person from a la
GetHuman: Let's quantify your experience contacting H2O Wireless. On a scale of 1 to 5, how easy is it go get help on a H2O Wireless problem?
~fred: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fred: I'd give them a five out of five on communication.
GetHuman: And what about H2O Wireless's ability to quickly and effectively address your problem?
~fred: For that I would say one out of five.
GetHuman: And finally- any advice for other H2O Wireless customers?
~fred: Call them early in the day or late. Don't forget any personal or account information you might need for H2O Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fred taken from his H2O Wireless customer service problem that occurred on November 18th, 2017.