H2O Wireless: Day * of calling Customer Service. The absoute...
A H2O Wireless customer review by GetHuman user ~h20 account user from November 14th, 2017
Background on ~h20 account user's case
GetHuman: ~h20 account user - can you tell our other H2O Wireless customers when your case took place?
~h20 account user: Yeah. It was evening, on November 8th.
GetHuman: Did you reach out to H2O Wireless, and if so, how?
GetHuman: And which of these common H2O Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~h20 account user a list of common H2O Wireless problems)
~h20 account user: "Service problem" was why I was trying to call.
~h20 account user's review of H2O Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's H2O Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~h20 account user: Day * of calling Customer Service. The absoutely worst one can imagine. Beyond anything I have endured with any other provider. Extellent phone services as on the ATT network, and excellent rates, but the simplest of Customer Service request are all but impossible. Totaly avodiance, call back, there is no supervisor avaiable now call back, can i put you on HOLD and they never return. Do not expect ANY assitance from their Customer Service for ANTHING.
GetHuman: Let's quantify your experience contacting H2O Wireless. On a scale of 1 to 5, how easy is it go get help on a H2O Wireless problem?
~h20 account user: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~h20 account user: I'd give them a one out of five on communication.
GetHuman: And what about H2O Wireless's ability to quickly and effectively address your problem?
~h20 account user: For that I would say two out of five.
GetHuman: And finally- any advice for other H2O Wireless customers?
~h20 account user: Call them early in the day or late. Don't forget any personal or account information you might need for H2O Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~h20 account user taken from his H2O Wireless customer service problem that occurred on November 8th, 2017.