H2O Wireless: Service suspended due to my inability to update...
A H2O Wireless customer review by GetHuman user ~worst_customer_service_in_hist from November 13th, 2017
Background on ~worst_customer_service_in_hist's case
GetHuman: ~worst_customer_service_in_hist - can you tell our other H2O Wireless customers when your case took place?
~worst_customer_service_in_hist: Yes I can. It was evening, on November 9th.
GetHuman: Did you reach out to H2O Wireless, and if so, how?
GetHuman: And which of these common H2O Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~worst_customer_service_in_hist a list of common H2O Wireless problems)
~worst_customer_service_in_hist: "Account Access" was why I was trying to call.
~worst_customer_service_in_hist's review of H2O Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's H2O Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~worst_customer_service_in_hist: Service suspended due to my inability to update card on file, tried the website, which is impossibly difficult to navigate and kept crashing after I filled out the form to do so, spent over two hours on the phone, called over ** times after i kept getting routed to wrong places on the phone tree.
GetHuman: Let's quantify your experience contacting H2O Wireless. On a scale of 1 to 5, how easy is it go get help on a H2O Wireless problem?
~worst_customer_service_in_hist: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~worst_customer_service_in_hist: I'd give them a three out of five on communication.
GetHuman: And what about H2O Wireless's ability to quickly and effectively address your problem?
~worst_customer_service_in_hist: For that I would say one out of five.
GetHuman: And finally- any advice for other H2O Wireless customers?
~worst_customer_service_in_hist: Call them early in the day or late. Don't forget any personal or account information you might need for H2O Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~worst_customer_service_in_hist taken from his H2O Wireless customer service problem that occurred on November 9th, 2017.