HBO MAX: Can't get app to activate on my Xbox one and ha...
A HBO MAX customer review by GetHuman user GetHuman-ecollien from December 7th, 2017
Background on GetHuman-ecollien's case
GetHuman: GetHuman-ecollien - can you tell our other HBO MAX customers when your case took place?
GetHuman-ecollien: Yup. It was evening, on December 2nd.
GetHuman: Did you reach out to HBO MAX, and if so, how?
GetHuman: And which of these common HBO MAX customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-ecollien a list of common HBO MAX problems)
GetHuman-ecollien: "Overcharges on My Account" was why I was trying to call.
GetHuman-ecollien's review of HBO MAX customer service
GetHuman: So how would you sum up your experience for GetHuman's HBO MAX customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-ecollien: Can't get app to activate on my Xbox one and having troubles talking to a real person!
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman-ecollien: I need help from a real person
GetHuman: Let's quantify your experience contacting HBO MAX. On a scale of 1 to 5, how easy is it go get help on a HBO MAX problem?
GetHuman-ecollien: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-ecollien: I'd give them a four out of five on communication.
GetHuman: And what about HBO MAX's ability to quickly and effectively address your problem?
GetHuman-ecollien: For that I would say three out of five.
GetHuman: And finally- any advice for other HBO MAX customers?
GetHuman-ecollien: Call them early in the day or late. Don't forget any personal or account information you might need for HBO MAX to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-ecollien taken from his HBO MAX customer service problem that occurred on December 2nd, 2017.
HBO MAX
3.10 of 5 stars | 14 reviews
GetHuman-ecollien's HBO MAX Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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