HBO MAX: I have an issue with HBO Now
A HBO MAX customer review by GetHuman user GetHuman-pjlocke from December 8th, 2017
Background on GetHuman-pjlocke's case
GetHuman: GetHuman-pjlocke - can you tell our other HBO MAX customers when your case took place?
GetHuman-pjlocke: Yes. It was late at night, on November 30th.
GetHuman: Did you reach out to HBO MAX, and if so, how?
GetHuman: And which of these common HBO MAX customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-pjlocke a list of common HBO MAX problems)
GetHuman-pjlocke: "Change Services" was why I was trying to call.
GetHuman-pjlocke's review of HBO MAX customer service
GetHuman: So how would you sum up your experience for GetHuman's HBO MAX customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-pjlocke: I have an issue with HBO Now
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman-pjlocke: The program keep going in and out. Stopping to retrieve the continually. It is annoying.
GetHuman: Let's quantify your experience contacting HBO MAX. On a scale of 1 to 5, how easy is it go get help on a HBO MAX problem?
GetHuman-pjlocke: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-pjlocke: I'd give them a five out of five on communication.
GetHuman: And what about HBO MAX's ability to quickly and effectively address your problem?
GetHuman-pjlocke: For that I would say two out of five.
GetHuman: And finally- any advice for other HBO MAX customers?
GetHuman-pjlocke: Call them early in the day or late. Don't forget any personal or account information you might need for HBO MAX to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-pjlocke taken from his HBO MAX customer service problem that occurred on November 30th, 2017.