HBO Shop: I have had an extremely frustrating experience...
A HBO Shop customer review by GetHuman user ~spaceyshady from November 19th, 2017
Background on ~spaceyshady's case
GetHuman: ~spaceyshady - can you tell our other HBO Shop customers when your case took place?
~spaceyshady: Yes I can. It was afternoon, on November 10th.
GetHuman: Did you reach out to HBO Shop, and if so, how?
GetHuman: And which of these common HBO Shop customer issues best describes the reason you wanted to talk to them?
(Shows ~spaceyshady a list of common HBO Shop problems)
~spaceyshady: "Make a purchase" was why I was trying to call.
~spaceyshady's review of HBO Shop customer service
GetHuman: So how would you sum up your experience for GetHuman's HBO Shop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~spaceyshady: I have had an extremely frustrating experience with HBO's shop - customer service this holiday season. They cancelled my order, which I placed again. Only to have them reinstate my cancelled order and ship the same products I had already reordered. I got no apology, and I was told if I didnt want the now reinstated order that I would have to ship it back to them. After all the time I spent trying to make sure I was going to receive my merchandise before X-mas arrives I was at my wits end with the service HBO Shop provides. Which is a shame because I love some their shows. And got no love from their customer service people.
GetHuman: Let's quantify your experience contacting HBO Shop. On a scale of 1 to 5, how easy is it go get help on a HBO Shop problem?
~spaceyshady: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~spaceyshady: I'd give them a one out of five on communication.
GetHuman: And what about HBO Shop's ability to quickly and effectively address your problem?
~spaceyshady: For that I would say three out of five.
GetHuman: And finally- any advice for other HBO Shop customers?
~spaceyshady: Call them early in the day or late. Don't forget any personal or account information you might need for HBO Shop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~spaceyshady taken from his HBO Shop customer service problem that occurred on November 10th, 2017.
HBO Shop
1.00 of 5 stars | 4 reviews
~spaceyshady's HBO Shop Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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