HBO Shop: The most horrendous experience I have ever had...
A HBO Shop customer review by GetHuman user ~F*CKHBO from November 25th, 2017
Background on ~F*CKHBO's case
GetHuman: ~F*CKHBO - can you tell our other HBO Shop customers when your case took place?
~F*CKHBO: Yes. It was middle of the night, on November 16th.
GetHuman: Did you reach out to HBO Shop, and if so, how?
GetHuman: And which of these common HBO Shop customer issues best describes the reason you wanted to talk to them?
(Shows ~F*CKHBO a list of common HBO Shop problems)
~F*CKHBO: "Make a purchase" was why I was trying to call.
~F*CKHBO's review of HBO Shop customer service
GetHuman: So how would you sum up your experience for GetHuman's HBO Shop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~F*CKHBO: The most horrendous experience I have ever had. DO NOT ORDER FROM HBO SHOP!!! The customer service people have no idea what they are doing and they have no access to do anything with your order.
GetHuman: Let's quantify your experience contacting HBO Shop. On a scale of 1 to 5, how easy is it go get help on a HBO Shop problem?
~F*CKHBO: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~F*CKHBO: I'd give them a four out of five on communication.
GetHuman: And what about HBO Shop's ability to quickly and effectively address your problem?
~F*CKHBO: For that I would say three out of five.
GetHuman: And finally- any advice for other HBO Shop customers?
~F*CKHBO: Call them early in the day or late. Don't forget any personal or account information you might need for HBO Shop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~F*CKHBO taken from his HBO Shop customer service problem that occurred on November 16th, 2017.
HBO Shop
1.00 of 5 stars | 4 reviews
~F*CKHBO's HBO Shop Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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