HD Supply: Contrary to what is written here, this is NOT a...

A HD Supply customer review by GetHuman user ~zlloyd1 from November 28th, 2017

Background on ~zlloyd1's case

GetHuman: ~zlloyd1 - can you tell our other HD Supply customers when your case took place?
~zlloyd1: Sure. It was middle of the night, on November 27th.
GetHuman: Did you reach out to HD Supply, and if so, how?
~zlloyd1: I used the 800-431-3000 number I found for on the GetHuman HD Supply customer phone number page I was on: HD Supply Customer Service Phone Number
GetHuman: And which of these common HD Supply customer issues best describes the reason you wanted to talk to them?
(Shows ~zlloyd1 a list of common HD Supply problems)
~zlloyd1: "Returns" was why I was trying to call.

~zlloyd1's review of HD Supply customer service

GetHuman: So how would you sum up your experience for GetHuman's HD Supply customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~zlloyd1: Contrary to what is written here, this is NOT a ** hour line to call, and you HAVE to call during their business hours!!
GetHuman: Let's quantify your experience contacting HD Supply. On a scale of 1 to 5, how easy is it go get help on a HD Supply problem?
~zlloyd1: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~zlloyd1: I'd give them a two out of five on communication.
GetHuman: And what about HD Supply's ability to quickly and effectively address your problem?
~zlloyd1: For that I would say one out of five.
GetHuman: And finally- any advice for other HD Supply customers?
~zlloyd1: Call them early in the day or late. Don't forget any personal or account information you might need for HD Supply to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~zlloyd1 taken from his HD Supply customer service problem that occurred on November 27th, 2017.

HD Supply

1.00 of 5 stars | 8 reviews

~zlloyd1's HD Supply Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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