HGTV Magazine: I have called HGTV five or six times since Sept...
A HGTV Magazine customer review by GetHuman user GetHuman-317982 from November 26th, 2017
Background on GetHuman-317982's case
GetHuman: GetHuman-317982 - can you tell our other HGTV Magazine customers when your case took place?
GetHuman-317982: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to HGTV Magazine, and if so, how?
GetHuman: And which of these common HGTV Magazine customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-317982 a list of common HGTV Magazine problems)
GetHuman-317982: "Refund a Charge" was why I was trying to call.
GetHuman-317982's review of HGTV Magazine customer service
GetHuman: So how would you sum up your experience for GetHuman's HGTV Magazine customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-317982: I have called HGTV five or six times since September. I was at my daughters home for two weeks. We picked up a HGTV magazine in the market, and decided we both would like a subscription. We watch the TV shows whenever we can. I filled out the card, from the magazine, including my Daughter with a gift subscription. My daughter received a magazine in October, but I did not. I called HGTV, and they sent me a bill. The bill was for $**.**, I paid it. Right after that, I received November, and two more magazines, and My daughter's magazines stopped. I called HGTV again, to explain that we both wanted the magazine, and was told I would receive another $**.** bill, and as soon as they received the payment, they would resume my daughters subscription. I immediately paid the $**.**, My daughter has not received her magazines. I am seriously thinking about cancelling everything. It's just not worth all the phone calls. If you want to respond to this e-mail send an e-mail to arlene.c
GetHuman: Let's quantify your experience contacting HGTV Magazine. On a scale of 1 to 5, how easy is it go get help on a HGTV Magazine problem?
GetHuman-317982: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-317982: I'd give them a four out of five on communication.
GetHuman: And what about HGTV Magazine's ability to quickly and effectively address your problem?
GetHuman-317982: For that I would say five out of five.
GetHuman: And finally- any advice for other HGTV Magazine customers?
GetHuman-317982: Call them early in the day or late. Don't forget any personal or account information you might need for HGTV Magazine to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-317982 taken from his HGTV Magazine customer service problem that occurred on November 18th, 2017.