HMRC: I was waiting for ** minutes, listening music...
A HMRC customer review by GetHuman user ~Luba Shaw from November 28th, 2017
Background on ~Luba Shaw's case
GetHuman: ~Luba Shaw - can you tell our other HMRC customers when your case took place?
~Luba Shaw: Yeah. It was evening, on November 19th.
GetHuman: Did you reach out to HMRC, and if so, how?
GetHuman: And which of these common HMRC customer issues best describes the reason you wanted to talk to them?
(Shows ~Luba Shaw a list of common HMRC problems)
~Luba Shaw: "Payment arrangement" was why I was trying to call.
~Luba Shaw's review of HMRC customer service
GetHuman: So how would you sum up your experience for GetHuman's HMRC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Luba Shaw: I was waiting for ** minutes, listening music and nobody responded. Should I pay about ***£*?*It is disgusting! I am a pensioner.
GetHuman: Let's quantify your experience contacting HMRC. On a scale of 1 to 5, how easy is it go get help on a HMRC problem?
~Luba Shaw: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Luba Shaw: I'd give them a five out of five on communication.
GetHuman: And what about HMRC's ability to quickly and effectively address your problem?
~Luba Shaw: For that I would say two out of five.
GetHuman: And finally- any advice for other HMRC customers?
~Luba Shaw: Call them early in the day or late. Don't forget any personal or account information you might need for HMRC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Luba Shaw taken from his HMRC customer service problem that occurred on November 19th, 2017.