HMRC: Hung up after ** minutes of tedium backed by a...

A HMRC customer review by GetHuman user ~GONNER RHEA from November 28th, 2017

Background on ~GONNER RHEA's case

GetHuman: ~GONNER RHEA - can you tell our other HMRC customers when your case took place?
~GONNER RHEA: Yeah. It was middle of the night, on November 19th.
GetHuman: Did you reach out to HMRC, and if so, how?
~GONNER RHEA: I used the +44 135 535 9022 number I found for on the GetHuman HMRC customer phone number page I was on: HMRC Customer Service Phone Number
GetHuman: And which of these common HMRC customer issues best describes the reason you wanted to talk to them?
(Shows ~GONNER RHEA a list of common HMRC problems)
~GONNER RHEA: "Update account information" was why I was trying to call.

~GONNER RHEA's review of HMRC customer service

GetHuman: So how would you sum up your experience for GetHuman's HMRC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~GONNER RHEA: Hung up after ** minutes of tedium backed by a tergid salsa beat, THIS HAS TO BE THE WORST PHONE EXPERIENCE ANYONE could suffer !
GetHuman: Let's quantify your experience contacting HMRC. On a scale of 1 to 5, how easy is it go get help on a HMRC problem?
~GONNER RHEA: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~GONNER RHEA: I'd give them a two out of five on communication.
GetHuman: And what about HMRC's ability to quickly and effectively address your problem?
~GONNER RHEA: For that I would say five out of five.
GetHuman: And finally- any advice for other HMRC customers?
~GONNER RHEA: Call them early in the day or late. Don't forget any personal or account information you might need for HMRC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~GONNER RHEA taken from his HMRC customer service problem that occurred on November 19th, 2017.


3.53 of 5 stars | 472 reviews


Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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