HMRC: Got a human after ** minutes, who was helpful...

A HMRC customer review by GetHuman user ~bewildered from November 26th, 2017

Background on ~bewildered's case

GetHuman: ~bewildered - can you tell our other HMRC customers when your case took place?
~bewildered: Sure. It was evening, on November 23rd.
GetHuman: Did you reach out to HMRC, and if so, how?
~bewildered: I used the +44 135 535 9022 number I found for on the GetHuman HMRC customer phone number page I was on: HMRC Customer Service Phone Number
GetHuman: And which of these common HMRC customer issues best describes the reason you wanted to talk to them?
Shows ~bewildered a list of common HMRC problems
~bewildered: "Make a payment" was why I was trying to call.

~bewildered's review of HMRC customer service

GetHuman: So how would you sum up your experience for GetHuman's HMRC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bewildered: Got a human after ** minutes, who was helpful, he had to put me on hold to check something with a colleague, I had to ring off at **th minute of call or I would be charged on calling plan- real shame as we were actually getting somewhere in resolving the problem, which was created in the first place by previous employer & HMRC! Previously have had to hang up at ** mins of waiting for an answer!! Unbelievable! this is the *th phone call and still resolved. Why do HMRC not employ more staff at busy times? Farcical, shocking management, good staff 'tho.
GetHuman: Let's quantify your experience contacting HMRC. On a scale of 1 to 5, how easy is it go get help on a HMRC problem?
~bewildered: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bewildered: I'd give them a five out of five on communication.
GetHuman: And what about HMRC's ability to quickly and effectively address your problem?
~bewildered: For that I would say five out of five.
GetHuman: And finally- any advice for other HMRC customers?
~bewildered: Call them early in the day or late. Don't forget any personal or account information you might need for HMRC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bewildered taken from his HMRC customer service problem that occurred on November 23rd, 2017.

HMRC

3.53 of 5 stars | 472 reviews
HMRC ReviewsHMRC's Phone NumberAll HMRC contact infoGeneral HMRC customer service info
~bewildered's HMRC Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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