HMRC: Had to wait ** minutes before call was answered...
A HMRC customer review by GetHuman user ~BeeDee from November 26th, 2017
Background on ~BeeDee's case
GetHuman: ~BeeDee - can you tell our other HMRC customers when your case took place?
~BeeDee: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to HMRC, and if so, how?
~BeeDee: I used the +44 135 535 9022 number I found for on the GetHuman HMRC customer phone number page I was on: HMRC Customer Service Phone Number
GetHuman: And which of these common HMRC customer issues best describes the reason you wanted to talk to them?
Shows ~BeeDee a list of common HMRC problems
~BeeDee: "Make a payment" was why I was trying to call.
~BeeDee's review of HMRC customer service
GetHuman: So how would you sum up your experience for GetHuman's HMRC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BeeDee: Had to wait ** minutes before call was answered. ** minutes of two droning, monotinous pieces of music no doubt selected to make you want to give up. Once eventually answered my issue was dealt with efficiently and satisfactorily and was resolved in * minutes.
GetHuman: Let's quantify your experience contacting HMRC. On a scale of 1 to 5, how easy is it go get help on a HMRC problem?
~BeeDee: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BeeDee: I'd give them a five out of five on communication.
GetHuman: And what about HMRC's ability to quickly and effectively address your problem?
~BeeDee: For that I would say two out of five.
GetHuman: And finally- any advice for other HMRC customers?
~BeeDee: Call them early in the day or late. Don't forget any personal or account information you might need for HMRC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BeeDee taken from his HMRC customer service problem that occurred on November 18th, 2017.
3.53 of 5 stars | 472 reviewsHMRC ReviewsHMRC's Phone NumberAll HMRC contact infoGeneral HMRC customer service info
~BeeDee's HMRC Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars
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