HMRC: tax return
A HMRC customer review by GetHuman user GetHuman-lydiamar from December 1st, 2017
Background on GetHuman-lydiamar's case
GetHuman: GetHuman-lydiamar - can you tell our other HMRC customers when your case took place?
GetHuman-lydiamar: Yup. It was afternoon, on November 23rd.
GetHuman: Did you reach out to HMRC, and if so, how?
GetHuman: And which of these common HMRC customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-lydiamar a list of common HMRC problems)
GetHuman-lydiamar: "Update account information" was why I was trying to call.
GetHuman-lydiamar's review of HMRC customer service
GetHuman: So how would you sum up your experience for GetHuman's HMRC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-lydiamar: tax return
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-lydiamar: Been on the phone for * hours and no answer, trying to apply for tax rebate as I am ** and only have a part time job while I'm at college and have been charged for tax, i have tried to apply online but was not verified because I don't have a mortgage or any of the things on the list, I then made a post office account to try a verify but this didn't work either and then I tried to contact post office and that didn't work either, I am being taken round in circles on the website and would actually just like some help.
GetHuman: Let's quantify your experience contacting HMRC. On a scale of 1 to 5, how easy is it go get help on a HMRC problem?
GetHuman-lydiamar: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-lydiamar: I'd give them a four out of five on communication.
GetHuman: And what about HMRC's ability to quickly and effectively address your problem?
GetHuman-lydiamar: For that I would say five out of five.
GetHuman: And finally- any advice for other HMRC customers?
GetHuman-lydiamar: Call them early in the day or late. Don't forget any personal or account information you might need for HMRC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-lydiamar taken from his HMRC customer service problem that occurred on November 23rd, 2017.