HP: * different people including * managers hid beh...
A HP customer review by GetHuman user ~Ronni from November 27th, 2017
Background on ~Ronni's case
GetHuman: ~Ronni - can you tell our other HP customers when your case took place?
~Ronni: Yes. It was afternoon, on November 19th.
GetHuman: Did you reach out to HP, and if so, how?
GetHuman: And which of these common HP customer issues best describes the reason you wanted to talk to them?
(Shows ~Ronni a list of common HP problems)
~Ronni: "Repairs" was why I was trying to call.
~Ronni's review of HP customer service
GetHuman: So how would you sum up your experience for GetHuman's HP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ronni: * different people including * managers hid behind "it's out of warrantee now and that's our policy" (it wasn't out of warrantee when the problems started but I didn't call HP I worked with the retailer instead) No one has decision making* all just hide in their bureaucracy of policy. Refused to give names* phone numbers to contact. No customer service. HP is the opposite of Apple. Never buy any HP products.
GetHuman: Let's quantify your experience contacting HP. On a scale of 1 to 5, how easy is it go get help on a HP problem?
~Ronni: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ronni: I'd give them a two out of five on communication.
GetHuman: And what about HP's ability to quickly and effectively address your problem?
~Ronni: For that I would say five out of five.
GetHuman: And finally- any advice for other HP customers?
~Ronni: Call them early in the day or late. Don't forget any personal or account information you might need for HP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ronni taken from his HP customer service problem that occurred on November 19th, 2017.