HP: HORRIBLE TECH SUPPORT ISSUES! Barely Understand...
A HP customer review by GetHuman user ~Elizabeth Abshire from November 19th, 2017
Background on ~Elizabeth Abshire's case
GetHuman: ~Elizabeth Abshire - can you tell our other HP customers when your case took place?
~Elizabeth Abshire: Yup. It was morning, on November 16th.
GetHuman: Did you reach out to HP, and if so, how?
GetHuman: And which of these common HP customer issues best describes the reason you wanted to talk to them?
(Shows ~Elizabeth Abshire a list of common HP problems)
~Elizabeth Abshire: "Refund a Charge" was why I was trying to call.
~Elizabeth Abshire's review of HP customer service
GetHuman: So how would you sum up your experience for GetHuman's HP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Elizabeth Abshire: HORRIBLE TECH SUPPORT ISSUES! Barely Understandable Phone agents and Supervisors!!! With NO RESULTS! The HP PC has cost me $$$ & Valuable time not to mention ALL of anything I downloaded Program wise TWICE NOW!!! Seriously?!?! If this is Quality, the word should have a TOTALLY DIFFERENT DEFINITION N THE DICTIONARY!!!
GetHuman: Let's quantify your experience contacting HP. On a scale of 1 to 5, how easy is it go get help on a HP problem?
~Elizabeth Abshire: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Elizabeth Abshire: I'd give them a four out of five on communication.
GetHuman: And what about HP's ability to quickly and effectively address your problem?
~Elizabeth Abshire: For that I would say three out of five.
GetHuman: And finally- any advice for other HP customers?
~Elizabeth Abshire: Call them early in the day or late. Don't forget any personal or account information you might need for HP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Elizabeth Abshire taken from his HP customer service problem that occurred on November 16th, 2017.