HP: I am unhappy with the amount of time it is taki...
A HP customer review by GetHuman user GetHuman-srsuskie from December 1st, 2017
Background on GetHuman-srsuskie's case
GetHuman: GetHuman-srsuskie - can you tell our other HP customers when your case took place?
GetHuman-srsuskie: Yup. It was morning, on November 28th.
GetHuman: Did you reach out to HP, and if so, how?
GetHuman: And which of these common HP customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-srsuskie a list of common HP problems)
GetHuman-srsuskie: "Warranty Claim" was why I was trying to call.
GetHuman-srsuskie's review of HP customer service
GetHuman: So how would you sum up your experience for GetHuman's HP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-srsuskie: I am unhappy with the amount of time it is taking to fix my new computer.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-srsuskie: I received a new HP laptop for Christmas. By the end of December it had to be sent in for repair. I was told it would be back to me by January **. Now I am being told it won't be back until February *.
GetHuman: Let's quantify your experience contacting HP. On a scale of 1 to 5, how easy is it go get help on a HP problem?
GetHuman-srsuskie: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-srsuskie: I'd give them a three out of five on communication.
GetHuman: And what about HP's ability to quickly and effectively address your problem?
GetHuman-srsuskie: For that I would say two out of five.
GetHuman: And finally- any advice for other HP customers?
GetHuman-srsuskie: Call them early in the day or late. Don't forget any personal or account information you might need for HP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-srsuskie taken from his HP customer service problem that occurred on November 28th, 2017.