HP: I have tried for over an hour and one-half to g...
A HP customer review by GetHuman user ~Blaine Morley from November 23rd, 2017
Background on ~Blaine Morley's case
GetHuman: ~Blaine Morley - can you tell our other HP customers when your case took place?
~Blaine Morley: Yes. It was afternoon, on November 14th.
GetHuman: Did you reach out to HP, and if so, how?
GetHuman: And which of these common HP customer issues best describes the reason you wanted to talk to them?
(Shows ~Blaine Morley a list of common HP problems)
~Blaine Morley: "Refund a Charge" was why I was trying to call.
~Blaine Morley's review of HP customer service
GetHuman: So how would you sum up your experience for GetHuman's HP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Blaine Morley: I have tried for over an hour and one-half to get customer service to respond and have been cut-off twice while being promised they would stay on the line. I DEMAND A CALL FROM A HARDWARE SUPERVISOR TO GET AN ISSUE RESOLVED. ***-***-****
GetHuman: Let's quantify your experience contacting HP. On a scale of 1 to 5, how easy is it go get help on a HP problem?
~Blaine Morley: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Blaine Morley: I'd give them a five out of five on communication.
GetHuman: And what about HP's ability to quickly and effectively address your problem?
~Blaine Morley: For that I would say five out of five.
GetHuman: And finally- any advice for other HP customers?
~Blaine Morley: Call them early in the day or late. Don't forget any personal or account information you might need for HP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Blaine Morley taken from his HP customer service problem that occurred on November 14th, 2017.