HP: I needed a replacement cable for my printer. Th...
A HP customer review by GetHuman user ~disgruntled canuck from October 31st, 2017
Background on ~disgruntled canuck's case
GetHuman: ~disgruntled canuck - can you tell our other HP customers when your case took place?
~disgruntled canuck: Yup. It was afternoon, on October 28th.
GetHuman: Did you reach out to HP, and if so, how?
GetHuman: And which of these common HP customer issues best describes the reason you wanted to talk to them?
(Shows ~disgruntled canuck a list of common HP problems)
~disgruntled canuck: "Device Support" was why I was trying to call.
~disgruntled canuck's review of HP customer service
GetHuman: So how would you sum up your experience for GetHuman's HP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disgruntled canuck: I needed a replacement cable for my printer. The person barely spoke English & did not even know what the word 'south' meant when I tried to give my address. The cable was sent promptly & didn't cost me anything. My beef is with the employees in who knows what country not being able to speak or comprehend simple English. I dread calling any customer service numbers just for this reason.
GetHuman: Let's quantify your experience contacting HP. On a scale of 1 to 5, how easy is it go get help on a HP problem?
~disgruntled canuck: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disgruntled canuck: I'd give them a four out of five on communication.
GetHuman: And what about HP's ability to quickly and effectively address your problem?
~disgruntled canuck: For that I would say five out of five.
GetHuman: And finally- any advice for other HP customers?
~disgruntled canuck: Call them early in the day or late. Don't forget any personal or account information you might need for HP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disgruntled canuck taken from his HP customer service problem that occurred on October 28th, 2017.