HP: I returned a printer to Walmart which I was to...
A HP customer review by GetHuman user ~Martha Reed from November 22nd, 2017
Background on ~Martha Reed's case
GetHuman: ~Martha Reed - can you tell our other HP customers when your case took place?
~Martha Reed: Sure. It was afternoon, on November 12th.
GetHuman: Did you reach out to HP, and if so, how?
GetHuman: And which of these common HP customer issues best describes the reason you wanted to talk to them?
(Shows ~Martha Reed a list of common HP problems)
~Martha Reed: "Returns" was why I was trying to call.
~Martha Reed's review of HP customer service
GetHuman: So how would you sum up your experience for GetHuman's HP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Martha Reed: I returned a printer to Walmart which I was told to do by one of your techs yesterday.*Another tech named Ed also told me to return it since it was under warranty ( a two year one). Walmart would not refund it since I had not returned it in ** days. I tried calling the number on the Walmart receipt since they said I had to deal with HP. I was talking with someone - the second of two and I got cut off. They had my number so I expected them to call me back. They did not !!! What kind of customer service do you call the run around I have gotten. Terrible at this point ! I guess my next step is to call the Better Business Bureau. Martha Reed ***-***-**** or MReedC@aol.com.
GetHuman: Let's quantify your experience contacting HP. On a scale of 1 to 5, how easy is it go get help on a HP problem?
~Martha Reed: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Martha Reed: I'd give them a five out of five on communication.
GetHuman: And what about HP's ability to quickly and effectively address your problem?
~Martha Reed: For that I would say five out of five.
GetHuman: And finally- any advice for other HP customers?
~Martha Reed: Call them early in the day or late. Don't forget any personal or account information you might need for HP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Martha Reed taken from his HP customer service problem that occurred on November 12th, 2017.