HP: Number directs to a Philippines phone center th...
A HP customer review by GetHuman user GetHuman-81867 from November 15th, 2017
Background on GetHuman-81867's case
GetHuman: GetHuman-81867 - can you tell our other HP customers when your case took place?
GetHuman-81867: Yeah. It was afternoon, on November 9th.
GetHuman: Did you reach out to HP, and if so, how?
GetHuman: And which of these common HP customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-81867 a list of common HP problems)
GetHuman-81867: "Technical support" was why I was trying to call.
GetHuman-81867's review of HP customer service
GetHuman: So how would you sum up your experience for GetHuman's HP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-81867: Number directs to a Philippines phone center they have never seen the printer I was calling about and denied that it even had the web app I was calling about. Asked for a supervisor and got hung up on. The Mac (I am connecting the printer to a mac and a windows laptop) rep said that apple had put the password on the web app and to call them. When I mentioned the windows laptop she immediately transferred me to the windows department that ultimately hung up on me
GetHuman: Let's quantify your experience contacting HP. On a scale of 1 to 5, how easy is it go get help on a HP problem?
GetHuman-81867: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-81867: I'd give them a two out of five on communication.
GetHuman: And what about HP's ability to quickly and effectively address your problem?
GetHuman-81867: For that I would say five out of five.
GetHuman: And finally- any advice for other HP customers?
GetHuman-81867: Call them early in the day or late. Don't forget any personal or account information you might need for HP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-81867 taken from his HP customer service problem that occurred on November 9th, 2017.