HP: I need help for my Envy **** All-in-one printer...
A HP customer review by GetHuman user ~geneslady from November 21st, 2017
Background on ~geneslady's case
GetHuman: ~geneslady - can you tell our other HP customers when your case took place?
~geneslady: Sure. It was morning, on November 16th.
GetHuman: Did you reach out to HP, and if so, how?
GetHuman: And which of these common HP customer issues best describes the reason you wanted to talk to them?
(Shows ~geneslady a list of common HP problems)
~geneslady: "Refund a Charge" was why I was trying to call.
~geneslady's review of HP customer service
GetHuman: So how would you sum up your experience for GetHuman's HP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~geneslady: I need help for my Envy **** All-in-one printer that I purchased Jan **** (* months ago). I needed someone in the US as I can't understand people with a heavy accent. And both times I called the agent refused to transfer the call. Customer Service is not part of Hewlett-Packard.....and I won't be buying from them again!
GetHuman: Let's quantify your experience contacting HP. On a scale of 1 to 5, how easy is it go get help on a HP problem?
~geneslady: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~geneslady: I'd give them a three out of five on communication.
GetHuman: And what about HP's ability to quickly and effectively address your problem?
~geneslady: For that I would say two out of five.
GetHuman: And finally- any advice for other HP customers?
~geneslady: Call them early in the day or late. Don't forget any personal or account information you might need for HP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~geneslady taken from his HP customer service problem that occurred on November 16th, 2017.