HP: They didn't give any options. After hitting the...
A HP customer review by GetHuman user ~Wife of frustrated husband from November 26th, 2017
Background on ~Wife of frustrated husband's case
GetHuman: ~Wife of frustrated husband - can you tell our other HP customers when your case took place?
~Wife of frustrated husband: Sure. It was evening, on November 20th.
GetHuman: Did you reach out to HP, and if so, how?
~Wife of frustrated husband: I used the 800-752-0900 number I found for on the GetHuman HP customer phone number page I was on: HP Customer Service Phone Number GetHuman: And which of these common HP customer issues best describes the reason you wanted to talk to them?
(Shows ~Wife of frustrated husband a list of common HP problems)
~Wife of frustrated husband: "Refund a Charge" was why I was trying to call.
~Wife of frustrated husband's review of HP customer service
GetHuman: So how would you sum up your experience for GetHuman's HP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Wife of frustrated husband: They didn't give any options. After hitting the prompt * twice, the second time hitting the * pad, the message said, :"I didn't get that, go to www.***********
GetHuman: Let's quantify your experience contacting HP. On a scale of 1 to 5, how easy is it go get help on a HP problem?
~Wife of frustrated husband: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Wife of frustrated husband: I'd give them a five out of five on communication.
GetHuman: And what about HP's ability to quickly and effectively address your problem?
~Wife of frustrated husband: For that I would say two out of five.
GetHuman: And finally- any advice for other HP customers?
~Wife of frustrated husband: Call them early in the day or late. Don't forget any personal or account information you might need for HP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Wife of frustrated husband taken from his HP customer service problem that occurred on November 20th, 2017.