HP: Number was helpful-thanks. Felt a little skepti...
A HP customer review by GetHuman user ~supporter from November 23rd, 2017
Background on ~supporter's case
GetHuman: ~supporter - can you tell our other HP customers when your case took place?
~supporter: Yup. It was morning, on November 15th.
GetHuman: Did you reach out to HP, and if so, how?
GetHuman: And which of these common HP customer issues best describes the reason you wanted to talk to them?
(Shows ~supporter a list of common HP problems)
~supporter: "Refund a Charge" was why I was trying to call.
~supporter's review of HP customer service
GetHuman: So how would you sum up your experience for GetHuman's HP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~supporter: Number was helpful-thanks. Felt a little skeptical when asked for too much information, but in the end HP will be replacing hard drive after many fixes had tried before phone call. It was good to have a record on hand of codes given for failures on attempted fixes as it saved time in a lengthy phone call. They told Me they were switching me to a supervisor. That's different! I rather get help by phone!!
GetHuman: Let's quantify your experience contacting HP. On a scale of 1 to 5, how easy is it go get help on a HP problem?
~supporter: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~supporter: I'd give them a three out of five on communication.
GetHuman: And what about HP's ability to quickly and effectively address your problem?
~supporter: For that I would say two out of five.
GetHuman: And finally- any advice for other HP customers?
~supporter: Call them early in the day or late. Don't forget any personal or account information you might need for HP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~supporter taken from his HP customer service problem that occurred on November 15th, 2017.