HP: People are nice enough,... English not necessar...
A HP customer review by GetHuman user ~Rick from November 24th, 2017
Background on ~Rick's case
GetHuman: ~Rick - can you tell our other HP customers when your case took place?
~Rick: Yes. It was late at night, on November 19th.
GetHuman: Did you reach out to HP, and if so, how?
GetHuman: And which of these common HP customer issues best describes the reason you wanted to talk to them?
(Shows ~Rick a list of common HP problems)
~Rick: "Technical Support" was why I was trying to call.
~Rick's review of HP customer service
GetHuman: So how would you sum up your experience for GetHuman's HP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rick: People are nice enough,... English not necessarily their first language. Constantly escalating to higher supervisor to get an answer. Their worst problem is that they DO NOT LISTEN. They also will not tell you what they know,... for example it is shipping from China,... they just hide behind business rules "we cannot change that."**Generally, products seem to be good or they'll make it right. They're just loaded down with a bunch of below average performing people. Nice,...people, just not overly bright.
GetHuman: Let's quantify your experience contacting HP. On a scale of 1 to 5, how easy is it go get help on a HP problem?
~Rick: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rick: I'd give them a two out of five on communication.
GetHuman: And what about HP's ability to quickly and effectively address your problem?
~Rick: For that I would say five out of five.
GetHuman: And finally- any advice for other HP customers?
~Rick: Call them early in the day or late. Don't forget any personal or account information you might need for HP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rick taken from his HP customer service problem that occurred on November 19th, 2017.