HP: This company *****! ********** need to stop sa...
A HP customer review by GetHuman user ~ladyrider from November 11th, 2017
Background on ~ladyrider's case
GetHuman: ~ladyrider - can you tell our other HP customers when your case took place?
~ladyrider: Yeah. It was afternoon, on November 7th.
GetHuman: Did you reach out to HP, and if so, how?
GetHuman: And which of these common HP customer issues best describes the reason you wanted to talk to them?
(Shows ~ladyrider a list of common HP problems)
~ladyrider: "Where to buy" was why I was trying to call.
~ladyrider's review of HP customer service
GetHuman: So how would you sum up your experience for GetHuman's HP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ladyrider: This company *****! ********** need to stop saying UM HMMM every two minutes as if they are understanding a **** word anyone says to them. Stop transferring me - stop telling me to do this and that to s PC that I need to return after it died on me within * months. I know what I am doing on a PC and when I tell you it DIED it DIED and I don't need to do any troubleshooting. *** **** people. *** dollars spent and no help at all.
GetHuman: Let's quantify your experience contacting HP. On a scale of 1 to 5, how easy is it go get help on a HP problem?
~ladyrider: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ladyrider: I'd give them a two out of five on communication.
GetHuman: And what about HP's ability to quickly and effectively address your problem?
~ladyrider: For that I would say five out of five.
GetHuman: And finally- any advice for other HP customers?
~ladyrider: Call them early in the day or late. Don't forget any personal or account information you might need for HP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ladyrider taken from his HP customer service problem that occurred on November 7th, 2017.