HSBC (Australia): I am extremely disappointed with Veronica, HSBC...

A HSBC (Australia) customer review by GetHuman user ~sc from November 8th, 2017

Background on ~sc's case

GetHuman: ~sc - can you tell our other HSBC (Australia) customers when your case took place?
~sc: Yes. It was morning, on October 31st.
GetHuman: Did you reach out to HSBC (Australia), and if so, how?
~sc: I used the 1300 308 880 number I found for on the GetHuman HSBC (Australia) customer phone number page I was on: HSBC (Australia) Customer Service Phone Number
GetHuman: And which of these common HSBC (Australia) customer issues best describes the reason you wanted to talk to them?
(Shows ~sc a list of common HSBC (Australia) problems)
~sc: "Setup an account" was why I was trying to call.

~sc's review of HSBC (Australia) customer service

GetHuman: So how would you sum up your experience for GetHuman's HSBC (Australia) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sc: I am extremely disappointed with Veronica, HSBC customer service in the branch Macquarie Centre, Sydney. Not only very rude, she is also lack of the information of HSBC investment program. It started when I were going to HSBC to ask how to non-activated my investment by online. When the cashier does not understand about my investment program, Veronica came and took over my case. It really makes me disappointed because she talked rude and kept saying that I did not have any investment program in HSBC, while I created my investment after talking to the financial advisor in that branch itself. Instead of admit her lack of information about HSBC, she just kept denying my account. It really horrible especially I do believe that she got position in HSBC Macquarie Centre. HSBC really needs to choose their people carefully and give a lot of training to their customer service about their own program.
GetHuman: Let's quantify your experience contacting HSBC (Australia). On a scale of 1 to 5, how easy is it go get help on a HSBC (Australia) problem?
~sc: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sc: I'd give them a three out of five on communication.
GetHuman: And what about HSBC (Australia)'s ability to quickly and effectively address your problem?
~sc: For that I would say four out of five.
GetHuman: And finally- any advice for other HSBC (Australia) customers?
~sc: Call them early in the day or late. Don't forget any personal or account information you might need for HSBC (Australia) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sc taken from his HSBC (Australia) customer service problem that occurred on October 31st, 2017.

HSBC (Australia)

2.00 of 5 stars | 3 reviews

~sc's HSBC (Australia) Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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