HSBC (UK): The HSBC doesn't want you to use e-mail. They h...
A HSBC (UK) customer review by GetHuman user ~DontRecordMeHSBC from November 26th, 2017
Background on ~DontRecordMeHSBC's case
GetHuman: ~DontRecordMeHSBC - can you tell our other HSBC (UK) customers when your case took place?
~DontRecordMeHSBC: Sure. It was afternoon, on November 17th.
GetHuman: Did you reach out to HSBC (UK), and if so, how?
GetHuman: And which of these common HSBC (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~DontRecordMeHSBC a list of common HSBC (UK) problems)
~DontRecordMeHSBC: "Complaint" was why I was trying to call.
~DontRecordMeHSBC's review of HSBC (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's HSBC (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DontRecordMeHSBC: The HSBC doesn't want you to use e-mail. They have cancelled*changed many. NOW they are using VOICE RECOGNITION*STRESS ANALYSERS every time you call.*These analysers are used to determine if you are who you say and to see if you are trying to fake the voice - and having stress in your voice.*Use cotton wadding in your cheeks or use a loud radio in backgtound.
GetHuman: Let's quantify your experience contacting HSBC (UK). On a scale of 1 to 5, how easy is it go get help on a HSBC (UK) problem?
~DontRecordMeHSBC: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DontRecordMeHSBC: I'd give them a one out of five on communication.
GetHuman: And what about HSBC (UK)'s ability to quickly and effectively address your problem?
~DontRecordMeHSBC: For that I would say five out of five.
GetHuman: And finally- any advice for other HSBC (UK) customers?
~DontRecordMeHSBC: Call them early in the day or late. Don't forget any personal or account information you might need for HSBC (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DontRecordMeHSBC taken from his HSBC (UK) customer service problem that occurred on November 17th, 2017.
HSBC (UK)
2.50 of 5 stars | 16 reviews
~DontRecordMeHSBC's HSBC (UK) Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like HSBC (UK), sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with HSBC (UK) in any way.