HSBC (US): Every time I try and use the online customer su...
A HSBC (US) customer review by GetHuman user ~sparko from November 16th, 2017
Background on ~sparko's case
GetHuman: ~sparko - can you tell our other HSBC (US) customers when your case took place?
~sparko: Sure. It was middle of the night, on November 14th.
GetHuman: Did you reach out to HSBC (US), and if so, how?
GetHuman: And which of these common HSBC (US) customer issues best describes the reason you wanted to talk to them?
(Shows ~sparko a list of common HSBC (US) problems)
~sparko: "Setup an account" was why I was trying to call.
~sparko's review of HSBC (US) customer service
GetHuman: So how would you sum up your experience for GetHuman's HSBC (US) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sparko: Every time I try and use the online customer support they send me an email something like **"Unfortunately, we are unable to handle your request through email* therefore, *it is necessary for you to contact one of our Customer Service representatives*at the phone number on the back of your credit card so that we may further *assist you with your concerns.**We regret any inconvenience caused by this matter." ***If I wanted to talk to them on the phone, I would have done that instead of filling out the customer service form on their website.
GetHuman: Let's quantify your experience contacting HSBC (US). On a scale of 1 to 5, how easy is it go get help on a HSBC (US) problem?
~sparko: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sparko: I'd give them a one out of five on communication.
GetHuman: And what about HSBC (US)'s ability to quickly and effectively address your problem?
~sparko: For that I would say one out of five.
GetHuman: And finally- any advice for other HSBC (US) customers?
~sparko: Call them early in the day or late. Don't forget any personal or account information you might need for HSBC (US) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sparko taken from his HSBC (US) customer service problem that occurred on November 14th, 2017.