HSBC (US): No reps can really speak English. All of them a...
A HSBC (US) customer review by GetHuman user ~Richard from October 30th, 2017
Background on ~Richard's case
GetHuman: ~Richard - can you tell our other HSBC (US) customers when your case took place?
~Richard: Sure. It was late at night, on October 20th.
GetHuman: Did you reach out to HSBC (US), and if so, how?
GetHuman: And which of these common HSBC (US) customer issues best describes the reason you wanted to talk to them?
(Shows ~Richard a list of common HSBC (US) problems)
~Richard: "Setup an account" was why I was trying to call.
~Richard's review of HSBC (US) customer service
GetHuman: So how would you sum up your experience for GetHuman's HSBC (US) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Richard: No reps can really speak English. All of them are based in India (I guess from their accent). Every words they speak are ending with my name. Hello Mr.Richard. Thank you for waiting my Richard. Let me take a look in your account Mr. Richard.... It took ** min over the phone to close my checking account.
GetHuman: Let's quantify your experience contacting HSBC (US). On a scale of 1 to 5, how easy is it go get help on a HSBC (US) problem?
~Richard: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Richard: I'd give them a two out of five on communication.
GetHuman: And what about HSBC (US)'s ability to quickly and effectively address your problem?
~Richard: For that I would say three out of five.
GetHuman: And finally- any advice for other HSBC (US) customers?
~Richard: Call them early in the day or late. Don't forget any personal or account information you might need for HSBC (US) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Richard taken from his HSBC (US) customer service problem that occurred on October 20th, 2017.