HSBC (US): Used the new call back feature for this number...
A HSBC (US) customer review by GetHuman user ~svc lacking from November 11th, 2017
Background on ~svc lacking's case
GetHuman: ~svc lacking - can you tell our other HSBC (US) customers when your case took place?
~svc lacking: Yes. It was afternoon, on November 8th.
GetHuman: Did you reach out to HSBC (US), and if so, how?
GetHuman: And which of these common HSBC (US) customer issues best describes the reason you wanted to talk to them?
(Shows ~svc lacking a list of common HSBC (US) problems)
~svc lacking: "Question" was why I was trying to call.
~svc lacking's review of HSBC (US) customer service
GetHuman: So how would you sum up your experience for GetHuman's HSBC (US) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~svc lacking: Used the new call back feature for this number. I got to speak with a human being as soon as my phone rang, but she was in card svcs, and I needed mortgage svcs.
GetHuman: Let's quantify your experience contacting HSBC (US). On a scale of 1 to 5, how easy is it go get help on a HSBC (US) problem?
~svc lacking: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~svc lacking: I'd give them a four out of five on communication.
GetHuman: And what about HSBC (US)'s ability to quickly and effectively address your problem?
~svc lacking: For that I would say three out of five.
GetHuman: And finally- any advice for other HSBC (US) customers?
~svc lacking: Call them early in the day or late. Don't forget any personal or account information you might need for HSBC (US) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~svc lacking taken from his HSBC (US) customer service problem that occurred on November 8th, 2017.