HSBC: New security device they sent me didn't work. T...
A HSBC customer review by GetHuman user ~joje from November 24th, 2017
Background on ~joje's case
GetHuman: ~joje - can you tell our other HSBC customers when your case took place?
~joje: Yes I can. It was morning, on November 16th.
GetHuman: Did you reach out to HSBC, and if so, how?
GetHuman: And which of these common HSBC customer issues best describes the reason you wanted to talk to them?
(Shows ~joje a list of common HSBC problems)
~joje: "Setup an account" was why I was trying to call.
~joje's review of HSBC customer service
GetHuman: So how would you sum up your experience for GetHuman's HSBC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~joje: New security device they sent me didn't work. They couldn't close my account out when requested after spending ** hours fooling around w*several different depts. Will need to spend even more time getting a new device and call and wait. Waiting time was not bad *st time, but they are hard to understand at times and waiting for various transfers to different depts. really adds up!!!
GetHuman: Let's quantify your experience contacting HSBC. On a scale of 1 to 5, how easy is it go get help on a HSBC problem?
~joje: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~joje: I'd give them a two out of five on communication.
GetHuman: And what about HSBC's ability to quickly and effectively address your problem?
~joje: For that I would say three out of five.
GetHuman: And finally- any advice for other HSBC customers?
~joje: Call them early in the day or late. Don't forget any personal or account information you might need for HSBC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~joje taken from his HSBC customer service problem that occurred on November 16th, 2017.