HSBC: This is the security line, they have no custome...
A HSBC customer review by GetHuman user GetHuman-204448 from November 12th, 2017
Background on GetHuman-204448's case
GetHuman: GetHuman-204448 - can you tell our other HSBC customers when your case took place?
GetHuman-204448: Yup. It was afternoon, on November 6th.
GetHuman: Did you reach out to HSBC, and if so, how?
GetHuman: And which of these common HSBC customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-204448 a list of common HSBC problems)
GetHuman-204448: "Setup an account" was why I was trying to call.
GetHuman-204448's review of HSBC customer service
GetHuman: So how would you sum up your experience for GetHuman's HSBC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-204448: This is the security line, they have no customer information. The guy answered and said "Hello", no "Hi this is HSBC". I would not call this line
GetHuman: Let's quantify your experience contacting HSBC. On a scale of 1 to 5, how easy is it go get help on a HSBC problem?
GetHuman-204448: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-204448: I'd give them a four out of five on communication.
GetHuman: And what about HSBC's ability to quickly and effectively address your problem?
GetHuman-204448: For that I would say three out of five.
GetHuman: And finally- any advice for other HSBC customers?
GetHuman-204448: Call them early in the day or late. Don't forget any personal or account information you might need for HSBC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-204448 taken from his HSBC customer service problem that occurred on November 6th, 2017.