HSBC: took ** mins to get an operator, who transferre...
A HSBC customer review by GetHuman user ~vitad from November 28th, 2017
Background on ~vitad's case
GetHuman: ~vitad - can you tell our other HSBC customers when your case took place?
~vitad: Yeah. It was afternoon, on November 26th.
GetHuman: Did you reach out to HSBC, and if so, how?
GetHuman: And which of these common HSBC customer issues best describes the reason you wanted to talk to them?
(Shows ~vitad a list of common HSBC problems)
~vitad: "Complaint" was why I was trying to call.
~vitad's review of HSBC customer service
GetHuman: So how would you sum up your experience for GetHuman's HSBC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~vitad: took ** mins to get an operator, who transferred me to another dept which added ** more minutes. In the end the person (internet division) reset my password as requested but was rude and unpleasant, implying it was my fault. My advice - dont forget your password!
GetHuman: Let's quantify your experience contacting HSBC. On a scale of 1 to 5, how easy is it go get help on a HSBC problem?
~vitad: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~vitad: I'd give them a five out of five on communication.
GetHuman: And what about HSBC's ability to quickly and effectively address your problem?
~vitad: For that I would say four out of five.
GetHuman: And finally- any advice for other HSBC customers?
~vitad: Call them early in the day or late. Don't forget any personal or account information you might need for HSBC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~vitad taken from his HSBC customer service problem that occurred on November 26th, 2017.