HSBC: Tried and Tried to get ahold of someone, this c...

A HSBC customer review by GetHuman user ~tired of this crap from November 22nd, 2017

Background on ~tired of this crap's case

GetHuman: ~tired of this crap - can you tell our other HSBC customers when your case took place?
~tired of this crap: Sure. It was morning, on November 13th.
GetHuman: Did you reach out to HSBC, and if so, how?
~tired of this crap: I used the 888-404-4050 number I found for on the GetHuman HSBC customer phone number page I was on: HSBC Customer Service Phone Number
GetHuman: And which of these common HSBC customer issues best describes the reason you wanted to talk to them?
(Shows ~tired of this crap a list of common HSBC problems)
~tired of this crap: "Setup an account" was why I was trying to call.

~tired of this crap's review of HSBC customer service

GetHuman: So how would you sum up your experience for GetHuman's HSBC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tired of this crap: Tried and Tried to get ahold of someone, this company is pathetic, kept transferring me to someone that didn't even know how to speak english. I had a credit card with them * years filed a chapter ** and it was included but they refuse to update my credit history. they ****.
GetHuman: Let's quantify your experience contacting HSBC. On a scale of 1 to 5, how easy is it go get help on a HSBC problem?
~tired of this crap: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tired of this crap: I'd give them a five out of five on communication.
GetHuman: And what about HSBC's ability to quickly and effectively address your problem?
~tired of this crap: For that I would say four out of five.
GetHuman: And finally- any advice for other HSBC customers?
~tired of this crap: Call them early in the day or late. Don't forget any personal or account information you might need for HSBC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tired of this crap taken from his HSBC customer service problem that occurred on November 13th, 2017.


2.00 of 5 stars | 21 reviews

~tired of this crap's HSBC Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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