Haband: Debra knew we were upset & kept talking over me...

A Haband customer review by GetHuman user ~whocares from November 1st, 2017

Background on ~whocares's case

GetHuman: ~whocares - can you tell our other Haband customers when your case took place?
~whocares: Yes. It was middle of the night, on October 31st.
GetHuman: Did you reach out to Haband, and if so, how?
~whocares: I used the 800-742-2263 number I found for on the GetHuman Haband customer phone number page I was on: Haband Customer Service Phone Number
GetHuman: And which of these common Haband customer issues best describes the reason you wanted to talk to them?
Shows ~whocares a list of common Haband problems
~whocares: "Complaint" was why I was trying to call.

~whocares's review of Haband customer service

GetHuman: So how would you sum up your experience for GetHuman's Haband customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~whocares: Debra knew we were upset & kept talking over me when I was trying to talk. She remained calm but could tell she didn't give a care as to how we felt about Haband or our experience, no compassion for customer service or her job. My Mother ordered shoes and they didn't have it in stock so sent her another pair which she didn't like. Suggestion to relieve frustration of customer. Send package to customer to be able to return at no cost instead of crediting account. Also, said they didn't have record of original bill only advertisement, interesting for auditing purposes. Deceiving - wouldn't suggest. After talking w*others heard of similar bad experiences.
GetHuman: Let's quantify your experience contacting Haband. On a scale of 1 to 5, how easy is it go get help on a Haband problem?
~whocares: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~whocares: I'd give them a five out of five on communication.
GetHuman: And what about Haband's ability to quickly and effectively address your problem?
~whocares: For that I would say two out of five.
GetHuman: And finally- any advice for other Haband customers?
~whocares: Call them early in the day or late. Don't forget any personal or account information you might need for Haband to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~whocares taken from his Haband customer service problem that occurred on October 31st, 2017.


2.29 of 5 stars | 111 reviews
Haband ReviewsHaband's Phone NumberAll Haband contact infoGeneral Haband customer service info
~whocares's Haband Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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